Our Team

Alan is the Technical Director and is responsible for Software Development, Implementation and Support teams.

Having always worked in the public sector and Housing, Alan takes personal pride in managing projects that achieve our client’s objectives. He has extensive experience working in the public sector and Housing having headed up the software development team in a local authority and also having been the head of IT in a Housing Group. This experience of the sector has allowed him to develop software for mobile applications, gas servicing, rents, arrears, repairs and many other business functions. Having spent many years integrating contractor’s systems with HA and Council systems he has gone on to design our own integration tool, the Universal Adapter.

Customer Excellence Manager

Helen has an extensive background in social housing with over 12 years working for a local authority, in varying front line housing roles, followed by 19 years working as an Implementer, Account Manager and Product Owner at Orchard / MRI. She is responsible for ensuring the customer’s journey through their project deliveries and engagement with Manifest Software meets their high expectations. Helen manages all customer focused services including Implementation, Project Management, Account Management and Support. This ensures our customers enjoy a completely joined up service.

DevOps Manager (Software Development)

As a former lead developer and product owner working at Civica, Dave has a wealth of knowledge and extensive software development experience. Dave manages the development of all our software and looks after our hosted Azure integration layer. Dave leads on all our development projects which are all done 100% in-house, creating powerful, secure, innovative solutions for use by all our customers. Dave is able to add new functionality whenever required ensuring our customers are never constrained, it’s this ability to integrate with anything that puts us way out in front of everyone else.

Implementation Team

We have a team of experienced housing systems integration consultants. Every one of them has experience working in housing IT and integrating software with the main systems used in social housing. They have experience integrating with software solutions provided by Advanced, Aareon, Capita, Civica, Microsoft (Dynamics), MIS, MRI, NEC, Rubixx, Salesforce and many more. Several of them have even worked for one or more of these organisations. They are all extremely knowledgeable, being experts in both housing and integration which is essential to integrate housing systems successfully.

There is a team of Senior Implementation Consultants, all who have worked for at least one of the large Housing Management System suppliers. These consultants are used to managing teams of Implementers working on important IT projects in social housing. The senior consultants lead on each project, working with a number of technical consultants

The Technical Implementation Consultants work closely with our customers to build and test custom integration solutions. Larger projects will have two or more Technical Implementation Consultants assigned to the project. These consultants are skilled in building robust integration solutions using the latest web services and cloud databases.

Project Management

We have our own extremely experienced project managers with years of experience managing complex housing IT projects for one of the major Housing Management System suppliers. As a Microsoft Partner we use Teams as a central place to collaborate on projects, and every project has an embedded tab for a Project for the Web plan. This makes the plan an integral part of everything we do. Power BI reports manage all our projects, which is what allows us to deliver so many projects, effectively and on time. Regular project meetings with our customers keep everyone working to the same plan.

Support

We pride ourselves on our support. Our integration framework automatically monitors the health of our customer’s interfaces, and will automatically create a support ticket in our support system if it detects a problem. In addition, our customers can log a call via our support portal at any time. We provide “no quibble” support, you won’t have to prove whose fault it is before we help, we are happy to get logged on and help resolve the issue as quickly as possible. Our web console and dashboard monitoring tools are used by customers and our support staff alike, they allow us to remotely investigate and resolve issues.