With extensive experience integrating systems in housing, Manifest Software Solutions (MSS) was appointed as South Yorkshire Housing Association’s integration partner. Trusted to be involved at a business decision level, MSS helped South Yorkshire Housing Association with the new housing management system’s interfaces.

MSS provides integration between First Touch mobile, DRS dynamic scheduling software, and Civica Cx to provide South Yorkshire Housing Association with a comprehensive, fully integrated repairs solution. The MSS Universal Adapter application brings updates from First Touch back into Civica Cx ensuring job statuses are kept properly updated eg no access, cancelled, completed, or follow up work required. The Universal Adapter checks all the data to make sure everything is correct, automatically handling any unexpected issues with the data.

MSS also built API’s for the customer portal to enable two-way integration between the VerseOne portal and Civica Cx. This provides sophisticated two-way integration for complaints and lettings functionality.

The following Civica Cx APIs have been used to provide updates

1. Repairs

a. Add SOR
b. Cancel Order
c. Create Works Order
d. Update Repair Status
e. Vary SOR.

2. Contacts

a. Add contacts
b. Update Contact Details
c. Create CRM Entry.

MSS were then asked to develop a tenant portal in line with the business’ aim to digitalise as many services as possible.

Natalie Marsh, Business Solutions Manager at South Yorkshire Housing Association adds:

“The Tenant portal was the first step of integration. MSS’s approach is so refreshing from an IT company. Without them, we would not have got the tenant portal off the ground.

We also engaged them in consultation on some issues related to repairs. Rather than create complex system workarounds, MSS’s advice was to change the business processes instead. This was sound advice.”

Results

There is now seamless integration between the two systems. The integration has resulted in a high number of repairs being logged via the portal (approximately 100 – 200 repair jobs a week).

“Manifest Software Solutions are my favourite supplier. They are approachable. Their response times are fantastic and they all round good guys. They have taken the complexity out of a complicated process. Everything is adaptable.

They are knowledgeable, honest and trustworthy and they give you sound, honest advice with your business in mind, not theirs. They are my favourite supplier – I wish all of the suppliers were like them!”

Natalie Marsh, Business Solutions Manager at South Yorkshire Housing Association