Integration: The Key to Awaab’s Law

Articles
|September 22, 2025|

Awaab’s Law has shone a spotlight on the importance of housing safety, requiring landlords to act quickly on serious hazards like damp, mould, and other urgent issues.

While the law is clear, the practical challenge for housing providers is implementing systems that reliably manage high-priority repairs.

At Manifest Software Solutions, we work closely with housing providers to design solutions that meet their unique needs.
Compliance software plays a vital role in helping landlords meet legal duties such as those set out in Awaab’s Law. It provides a secure, auditable record of repairs, correspondence, and activity, but if that information is locked away in a standalone system, it creates risks:

  • Operational blind spots

    Frontline staff may not see urgent compliance deadlines.

  • Inconsistent communication

    Tenants may receive updates that don’t reflect the true status of repairs.

  • Regulatory pressure

    Siloed systems can appear weak to auditors and regulators.

How can integration help?

By connecting compliance software with housing management systems and CRM tools using our Universal Adapter, Housing Providers can:

  • Surface critical compliance information directly to the teams who need it.
  • Trigger alerts and escalations automatically before deadlines are missed.
  • Provide tenants with accurate, consistent updates across all channels.

  • Demonstrate to regulators that governance and oversight are robust and joined-up.

Integration ensures that compliance data isn’t just stored,  it’s actionable.

This reduces risk, supports best practice, and ultimately gives tenants greater confidence that their landlord takes safety and accountability seriously.

For example, Manifest helped one customer develop a High Priority Repairs Framework to manage urgent repairs and compliance planned work from end to end. This included automated triage of repair requests, integration with contractor schedulers, and clear escalation pathways to ensure timely resolution, all aligned with compliance expectations under Awaab’s Law.

Key features of this approach included:

  • Automated classification of repairs by urgency and health impact

  • Seamless integration with scheduling systems for contractor deployment

  • Escalation protocols for unresolved or delayed repairs

  • Real-time updates and audit trails for compliance monitoring

This reduces risk, supports best practice, and ultimately gives tenants greater confidence that their landlord takes safety and accountability seriously.

Emergency hazards were assessed and made safe within 24 hours, with written summaries provided to tenants within three working days, while risk assessments considered tenant vulnerability, health conditions, and age.

Tailored Solutions for Every Provider

Every housing organisation faces different challenges, and there is no single template that works for all. That’s why we design solutions around the way you operate, whether that means extending your existing systems, building new integrations, or creating end-to-end frameworks for high-risk repairs.

Our role is to make sure the technology supports your compliance responsibilities, not the other way around.

Whatever the requirement, we bring the tools and expertise needed to deliver a joined-up, practical solution that reduces risk, supports best practice, and builds tenant confidence.

Our proven expertise and library of pre-built connectors mean we can deploy quickly and reliably, we’ve done it before, and we’ve built the toolkits to make integration solid from day one.

Let’s Connect

At Manifest Software Solutions, we’re dedicated to simplifying your system integrations. Whether you’re exploring new solutions or need support with existing ones, our team is here to help.

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