Integrating diaries with your back-office system streamlines managing appointments, but what if you have different diaries for different contractors? That’s not a problem either

Overview

Manifest Software Solutions provide real-time integration with numerous scheduling and diary systems such as Fast Lean Smart, Advanced DRS, Mears MCM and Total Mobile. The integration transfers job details from the client housing system to the contractor scheduling system in real-time allowing appointments to be booked while the customer is still on the phone. When the client is using a self service portal, we provide end to end self appointed repairs integration that allows customers to book and rebook repairs themselves.

All this is great, but the process can become more complicated when multiple contractors are involved. Different contractors may use different systems that provide different features and a completely different user experience that can be confusing and difficult to understand.

Manifest Software Solutions have developed a standard user interface that can sit over all the appointments systems used by the organisation. This provides a consistent and easy to use view of all the diaries.

Features

Our unified diary viewer is powered by the Universal Adapter, so it connects to anything and everything.

Functionality included

  • Same interface for all diaries
  • Automatically selects the correct diary to use
  • Time slots (on the left) auto-configure for each diary
  • Shows available slots (defaults to a tick but can be configured)
  • Shows unavailable slots (defaults to a cross but can be configured)
  • Built in paging function that allows weeks to be browsed
  • Optional warning if appointment already exists
  • Allows appointments to be rebooked (configurable)
  • If no suitable slots are available, allows a request to be sent to the planner

Technical features

  • Can be embedded in most systems as an iFrame or hyperlink
  • Web based with custom CSS styling
  • Can connect to any database or web service
  • Scripted integration that allows interfaces to be easily configured
  • Scripted integration that allows business rules to be configured
  • Powered by the Universal Adapter
  • Compatible with Housing Systems and Self Service Portals