Universal Adaptor Repairs Connector – for repairs and maintenance
The Manifest RM Connect Universal Adapter (UA) enables the integration of your housing management software with your DLO or contractor systems quickly and efficiently.
The solution has been developed in close collaboration with several of our clients to allow organisations to take control of the amount and frequency of data passing between systems (to meet your business model). Critical information can be exchanged in real-time between solutions, even allowing you to use the scheduling engine from your contactors system while you have your client on the phone.
The UA allows you to extend the use of the same interfaces to integrate with your self-service portal enabling customers to experience a uniform enhanced level of support.
Features
Rapid deployment through model configurations RM Connect provides real time job logging and scheduling through your existing repairs logging workflow
Managed interfaces which report back to the business when action needs to be taken without having to examine complex event logs
Synchronised bi-directional property, person and tenancy information, including health and safety alerts
Synchronised bi-directional job details including labour and materials
Visibility of job status, and events returned to your key back-office systems
Extends the functionality of your self-service portal to include self-appointed repairs and job status feedback to your customers
- Supplier purchase ordering
Web-based monitoring tool for your IT support staff
Universal Adapter real time monitor:
cTiming and visibility are key to interfacing an end-to-end repairs project. Systems must be synchronised in the correct sequence for the data to flow correctly. The UA allows your business to proactively monitor the flow of data and will alert when there are issues which need to be dealt with. The UA can pause process threads when required, to allow for intervention via the UA web console to review any issues, before rejoining the process from the same point.
Benefits:
- Proactive monitoring and audit trail
Efficiencies in administration time from decreased need to examine interface logs
Reduced switching between application screens for customer contact centre
- Self-service portal can share interface platform allowing business process replication through alternative digital channels
Process Map
The Universal Adapter controls all the data flow from the relevant applications in real time where appropriate. Transactional audit trail ensures compliance can be fully maintained throughout.
Implementation of a true end-to-end digital process enhances the end-user experience for your staff and clients alike.
