Integration Success Stories

Discover how social housing providers are streamlining operations, improving tenant experiences, and achieving more through smart integrations, powered by Manifest Software Solutions and our Universal Adapter platform.

  • Clanmil Housing – Contractor Portal

    Clanmil and Manifest built a contractor portal linking Civica Cx with multiple SME contractors. Real-time updates cut admin, reduce calls, and improve resident communication. A fast, scalable fix for responsive repairs.

  • Abri – 8×8 and Open Housing

    With Manifest’s help, Abri turned a fragmented communications setup into a streamlined, intelligent system that puts the customer first.

  • South Yorkshire Housing – Portal Integration

    Civica Cx with First Touch and VerseOne Portal Integration South Yorkshire Housing Association has been providing homes for those most in need since 1972. Looking to change their housing management system from QLX to Cx, they needed a supplier to produce an interface between Cx and their repairs mobile [...]

  • Southern Housing – Digital Onboarding of Residents

    Universal Adaptor powers digital onboarding of residents. As one of the largest housing providers in the UK, and a member of the G15, Southern Housing (Formerly Optivo) provides affordable homes to over 90,000 people across London, the South East and the Midlands. Manifest Software Solutions (MSS) was appointed by Southern Housing [...]

  • Aspire Housing Collects 75% of Payments Online

    Supporting more than 20,000 customers, Aspire Housing has affordable rental homes in Staffordshire and Cheshire. After Aspire Housing procured a new website and moved to HandePay, they required integration between HandePay and their Verse One Portal. Working closely with their integration partner, Manifest Software Solutions, the Verse One self-service portal was integrated [...]

  • Saxon Weald – Real Time Payments

    Saxon Weald receive Real-Time AllPay payments Established in 2000, Saxon Weald is a housing association managing approximately 6,750 homes across Sussex and Hampshire. Providing affordable rented and shared ownership homes for individuals and families, as well as properties exclusively for the over 55s. Manifest Software Solutions was appointed as Saxon Weald’s integration [...]

  • Eastlight Automates Tenant Feedback

    Universal Adapter allows automated digital tenant surveys. Eastlight Community Homes was created in July 2020 following the merger of Colne Housing and Greenfields Community Housing, providing 12,000 homes across Suffolk and Essex. Looking to solicit instant feedback from its residents, Eastlight Community Homes appointed Manifest Software Solutions to enable satisfaction surveys to be sent [...]

  • Regenda Streamlines Payments and Reduces Risk

    AccessPay integration proves seamless. The Regenda Group, based across the north of England, strives to regenerate places and communities and to create opportunities for people. Regenda Homes, the housing association part of the group, provides 13,000 social housing properties including Independent Living schemes and supported homes, across 30 different local authority [...]

  • From Documotive to SharePoint: A New Era for Black Country

    MSS integrates OpenHousing with Sharepoint. Black Country Housing Group is a social business investing in people and communities, with over 2,100 homes across the Black Country and Birmingham and two Residential Care Homes. Manifest Software Solutions (MSS) was appointed by Black Country Housing Group to help move their files from an on-premise [...]

  • Southern Housing Enhances Service Delivery

    Universal Adapter provides DLO with fully integrated Total Mobile solution. As one of the largest housing providers in the UK, and a member of the G15, Southern Housing provides affordable homes to over 90,000 people across London, the South East and the Midlands. In 2016, Southern Housing (formerly Optivo) began a programme [...]

  • 75% Uplift in Survey Responses for Mosscare

    Measuring customer satisfaction is an essential indicator for many housing associations. The Universal Adapter was utilised to excellent effect in a project with Mosscare, increasing the number of completed repair satisfaction surveys by 75%. The Challenge The Mosscare Housing Group (Mosscare) owns and manages 5,000 homes in Manchester, Stockport, Tameside [...]

  • Saxon Weald Exchange Email integration

    Seamless email integration into Orchard. Established in 2000, Saxon Weald is a housing association managing approximately 6,750 homes across Sussex and Hampshire. Providing affordable rented and shared ownership homes for individuals and families, as well as properties exclusively for the over 55s. Manifest Software Solutions was appointed as Saxon Weald’s integration [...]

  • Aspire Housing Enabling quicker payments

    Using the Universal Adapter to enable seamless integration with pre-existing systems. Deliver benefits to both tenants and the organisation. The project has increased payment processing time threefold, while reducing transaction fees and admin costs. The Challenge Aspire Housing came to us to help achieve their vision: a more efficient payment [...]

  • Saxon Weald streamlining customer services

    Universal Adapter combines Microsoft Exchange Mail Server and Business Process Management system to streamline customer services. The Challenge Saxon Weald owns and manages 6,200 homes across Sussex and Hampshire. As part of its mission to deliver high standards of customer service, Saxon Weald is committed to answering all customer queries promptly [...]

Latest Articles
“When OneHousing needed to integrate Dynamics and Civica Cx, we spoke to Manifest to see if they could help. Within weeks they had successfully progressed integrating the systems and our project was back on track. Manifest’s detailed knowledge of housing ensured they had no problem understanding our requirements, and their familiarity with all the housing system APIs meant the work was quickly completed. People on the project team were truly amazed by the speed and efficiency of Manifest.”
OneHousing

“Working to extremely tight timescales Manifest quickly became a member of project team and worked together with us and our partner to provide a robust custom integration that allowed Salesforce to access property, tenancy, tenant and works order details.”

Magenta Living
“Manifest Software Solutions are very agile and motivated to support their customers. It’s nice to have someone who you feel is representing you.”
Southern Housing

“Manifest Software Solutions have reduced costs and time by working closely with Total Mobile on this dual development piece.”

Eastlight Community Homes

“We have worked with Manifest Software Solutions since late 2017 and they are, by far, the best software company I have worked in partnership with.”

Black Country Housing

“United Living supply a wide range of services to our customers and require a flexible integration service that ensures our customer’s needs are met. Manifest are always happy to work with us and our customers on the design of the integration.”

United Living

“They are really knowledgeable, always going above and beyond to help us.”

Saxon Weald

“The outcomes from this project have exceeded all expectations.”

Aspire Housing

“They are an emergency service of sorts as they always resolve problems, even if it’s not their issue.”

Aspire Housing

“They are a dream to work with! Manifest Software Solutions are innovative as they are always looking at new technology to see how we can do things better. They have set a high standard that we now set for other suppliers.”

Aspire Housing

“If a customer provides a low satisfaction score, we can now contact them and quickly resolve the situation before it escalates into a complaint. Manifest Software Solutions has enabled us to turn ranters into ravers!”

Eastlight Community Homes

“Manifest have taken the complexity out of a complicated process. Everything is adaptable.

They are knowledgeable, honest and trustworthy and they give you sound, honest advice with your business in mind, not theirs.”

South Yorkshire Housing Association
“The Manifest team work closely with our delivery team to ensure a joined-up approach, ensuring customers get the very best, fully integrated solutions. The flexibility of Manifest and their willingness to put customers first definitely sets them apart.”
Total Mobile

“We have always found the support from Manifest Software Solutions to be excellent. They are very responsive, often knowing about issues before we know about them and offering to speak to other parties to resolve.”

Aspire Housing

“Every week, they make a commitment to our weekly progress meetings and they never let us down.”

Eastlight Community Homes
“Everything is now paperless. Without these integrations, none of this would be achievable.”
Southern Housing

“We completely trust them. No matter what the obstacle is, they will overcome it.

There is no chasing as if they say they are going to do it, they will.”

Eastlight Community Homes

“The Manifest team are extremely flexible and willing to help in any way they can.

I can’t imagine having undertaken this project without them.”

Hammersmith & Fulham Council
“Alan means what he says – they partner with us and have done a really good job of being an extended member of the team.”
Southern Housing

“Manifest Software Solutions are quick to respond, they know the system is important for file and payment processing.

This project has been seamless.”

The Regenda Group

“Manifest Software Solutions always remain flexible – despite technical and time-based challenges.”

Eastlight Community Homes

“They are a dream to work with! Manifest Software Solutions are innovative as they are always looking at new technology to see how we can do things better. They have set a high standard that we now set for other suppliers.”

Aspire Housing

“The outcomes from this project have exceeded all expectations.”

Aspire Housing
“Alan means what he says – they partner with us and have done a really good job of being an extended member of the team.”
Southern Housing
“Everything is now paperless. Without these integrations, none of this would be achievable.”
Southern Housing

“Manifest Software Solutions always remain flexible – despite technical and time-based challenges.”

Eastlight Community Homes

“They are an emergency service of sorts as they always resolve problems, even if it’s not their issue.”

Aspire Housing
“The Manifest team work closely with our delivery team to ensure a joined-up approach, ensuring customers get the very best, fully integrated solutions. The flexibility of Manifest and their willingness to put customers first definitely sets them apart.”
Total Mobile

“If a customer provides a low satisfaction score, we can now contact them and quickly resolve the situation before it escalates into a complaint. Manifest Software Solutions has enabled us to turn ranters into ravers!”

Eastlight Community Homes

“Working to extremely tight timescales Manifest quickly became a member of project team and worked together with us and our partner to provide a robust custom integration that allowed Salesforce to access property, tenancy, tenant and works order details.”

Magenta Living

“Manifest have taken the complexity out of a complicated process. Everything is adaptable.

They are knowledgeable, honest and trustworthy and they give you sound, honest advice with your business in mind, not theirs.”

South Yorkshire Housing Association

“Manifest Software Solutions have reduced costs and time by working closely with Total Mobile on this dual development piece.”

Eastlight Community Homes

“The Manifest team are extremely flexible and willing to help in any way they can.

I can’t imagine having undertaken this project without them.”

Hammersmith & Fulham Council

“They are really knowledgeable, always going above and beyond to help us.”

Saxon Weald
“Manifest Software Solutions are very agile and motivated to support their customers. It’s nice to have someone who you feel is representing you.”
Southern Housing

“We have worked with Manifest Software Solutions since late 2017 and they are, by far, the best software company I have worked in partnership with.”

Black Country Housing

“Every week, they make a commitment to our weekly progress meetings and they never let us down.”

Eastlight Community Homes
“When OneHousing needed to integrate Dynamics and Civica Cx, we spoke to Manifest to see if they could help. Within weeks they had successfully progressed integrating the systems and our project was back on track. Manifest’s detailed knowledge of housing ensured they had no problem understanding our requirements, and their familiarity with all the housing system APIs meant the work was quickly completed. People on the project team were truly amazed by the speed and efficiency of Manifest.”
OneHousing

“United Living supply a wide range of services to our customers and require a flexible integration service that ensures our customer’s needs are met. Manifest are always happy to work with us and our customers on the design of the integration.”

United Living

“We have always found the support from Manifest Software Solutions to be excellent. They are very responsive, often knowing about issues before we know about them and offering to speak to other parties to resolve.”

Aspire Housing

“Manifest Software Solutions are quick to respond, they know the system is important for file and payment processing.

This project has been seamless.”

The Regenda Group

“We completely trust them. No matter what the obstacle is, they will overcome it.

There is no chasing as if they say they are going to do it, they will.”

Eastlight Community Homes

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