FAQ

Much of our work is conducted remotely and our developers are based in various locations around the UK.

For face-to-face meetings, we are more than happy to travel to you wherever you are in the UK.

We often try to leverage the huge experience we have and focus on reducing risk, also (if we can) that we are formally contracted to provide all services and support, no more worry about staff leaving or going on holiday. Clear SLAs, knowledge and skills that can’t be found in-house. This is what we do every day and have done for years, nothing comes close.

Every project that we undertake is tailored to the individual client, so it’s difficult to put a precise cost without knowing all of the details.

However, what we can say is that the UA provides solutions that give significantly greater value for money than other potential solutions, enabling digital transformation in organisations for whom it would otherwise be financially out of reach.

Find out more from our clients themselves and contact us for a bespoke quotation.

The project duration from commission to implementation can be as little as two weeks.

Of course, we look at every project with fresh eyes and overall delivery time will depend on the complexity of the project scope.

From our extensive experience, we can forecast project delivery time from the early stages and work with you if it is required to hit key internal milestones.

All of the integration projects that we have worked on to date using the UA have been delivered on time and on budget.

Absolutely – we will let you know as and when any updates that might affect you are released as we’re always looking to improve and further develop our work.

Post-implementation, we provide a support network which works for you including a fully managed service.

For services involving your business and external suppliers, we build in training for key users so that everyone is using your systems to maximum efficiency.

It can be, but doesn’t have to be. We typically site our technology on the same platform as that of your largest data source, to avoid unnecessary costs or delays.

We will identify your platform preference at the earliest stages of the project, in order to provide a solution that fulfils this.

We’re proud to have achieved Cyber Essentials Plus, the highest level of certification under the UK government’s Cyber Essentials scheme. This certification involves a rigorous, independent audit of our security controls, providing assurance that our systems are protected against common cyber threats. It reflects our commitment to maintaining strong cybersecurity standards and safeguarding data across our operations.

Licensing can be complicated so as part of our work, we will identify the various methods of integration possible for you to allow you to check with your supplier what you are licensed for.

Our Solutions and Stories pages will give you a good idea of our past experience. From Gas Safety to Repairs Management, Mobile Payments, Tenancy SignUps and more, the UA can be implemented across a huge range of possibilities.

And we’re always keen to look at something entirely new so feel free to challenge us!

Absolutely.

The Universal Adapter is designed to work seamlessly across all your systems, not just housing management platforms. It’s a revolutionary low-code integration hub that enables full compatibility with any data source or system, whether on-premise, cloud-based, or bespoke.

We work with all major housing software suppliers, ensuring that your integrations are not only technically sound but also aligned with industry standards and best practices. Whether you’re using Northgate, Civica, Aareon, Capita, or any other provider, the Universal Adapter is built to connect and communicate effortlessly.

What sets it apart is its flexibility and scalability. It integrates with forms, flat files, databases, web services, spreadsheets, IoT devices, you name it.

And it’s not just about connectivity: it includes built-in error detection, monitoring, and recovery, plus a web console that gives you full visibility and control over your integrations.

We also provide ongoing support and work independently of any single vendor, so you always get the best solution for your needs.